Understanding  Mail-in Premium

Are you looking for a way to improve your direct mail marketing strategy? Look no further than incorporating mail-in premiums! Mail-in premiums are incentives or rewards that customers receive for completing a specific action, such as renewing their contract, referring a friend, or making additional purchases. Here's everything you need to know about using mail-in premiums to boost customer loyalty, referrals, and retention.

What Are Mail-In Premiums?

Mail-in premiums are tangible rewards that customers can receive by mailing in a form, certificate or another proof of purchase. These rewards can include discounts on future purchases, free samples of new products or services or exclusive content.

How Do Mail-In Premiums Help Customer Loyalty Programs?

Mail-in premiums are an excellent technique to boost customer loyalty. They add value and create incentives for customers to continue purchasing from your business. Customers feel appreciated when they receive special discounts and offers exclusive to them. This appreciation turns into satisfaction and loyalty towards your brand.

Can Mail-In Premiums Help Customer Referrals?

Yes! By having your loyal customers refer others using a mail-in premium program, it not only increases the chances of new buyers but also encourages growth within your current market. A happy customer is more likely to share their experience with friends and family if there is something in it for them afterward.

How Do Mail-In Premiums Help with Customer Retention?

Adding mail-in premiums help businesses re-engage with lapsed customers who haven't purchased from you in a while by incentivizing them with rewards given upon repurchase or renewal of service.

What Types of Businesses Can Benefit from Mail-In Premiums?

Any business can benefit from the addition of mail-in premiums because they promote customer retention and referrals. This makes things advantageous especially if your organization specializes in consumer goods like retail stores, online shopping platforms; service providers like internet companies; or B2B-based companies that offer incentives for referrals such as website developers.

How Do You Implement a Successful Mail-In Premium Program?

The "mail" part in the name is already a giveaway that you need well-designed direct mail pieces sent directly to customers inviting them to participate in the program. Make sure everything is clear so users understand how it works before filling out the necessary form submissions.

Here are some pointer on how best implement:

  • Choose appealing rewards
  • Create attractive designs
  • Ensure successful redemption methods
  • Instant gratification

With incentives as rewards coming from their own purchases and customer references all adding up; they will love doing more business through this fun referral incentive program!

References:

  1. Kotler, P., & Armstrong, G. (2010). Principles of Marketing. Pearson Education.
  2. Reichheld F.F., Sasser W.E.Jr., Zero defections: quality comes to services Harv Bus Rev 1990 Sep-Oct;68(5):105–111.
  3. Donnelley Marketing (2016). Direct Marketing Insights Resource Library.
  4. Treharne, C., & Barker D.I.C Gatekeeping between Value Creation and Capture: Business Models for next-generation TV | SpringerLink.
    5.Ballard J., “Effective execution in digital marketing,” IBM Global Business Service White Paper # 04527 (March 28th), 2007).
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