Understanding  Online Communication

Online communication is the exchange of information or messages between two or more individuals using internet-connected devices. It is a broad term that includes various ways of communicating digitally like instant messaging, email communication, online chatbots, virtual assistants, social media platforms, etc.

Online communication is becoming an essential part of our daily lives, especially in the current era of remote working and social distancing. Here are the seven most popular questions about Online Communication:

What is Instant Messaging?

Instant messaging (IM) is online communication that allows two or more people to have a real-time conversation over the internet through a messaging app. This type of communication can be one-on-one or in a group chat.

What Is Email Communication?

Email communication enables you to send and receive digital messages through an email client using your email address. It has been around since the 1960s and has become one of the most popular types of digital communication.

What Are Online Chatbots?

An online chatbot is an AI-based computer program designed to simulate human conversation via text or voice interactions with users over the internet. Chatbots can provide customer support, assist with transactions, or automate simple tasks.

What Are Virtual Assistants?

Virtual assistants (VA) are AI-powered software programs that can perform tasks for users based on voice commands or typed instructions. They can schedule appointments, set reminders, play music, control smart home devices, and perform other tasks.

What Is Digital Communication?

Digital communication refers to any form of electronic transmission between computers or other digital devices. It includes various ways of sharing information such as text messages, emails, video calls, audio calls, social media platforms and more.

What Are The Advantages Of Online Communication?

Online communication provides several benefits over traditional methods like convenience, speed, cost-effectiveness, wider reach etc. It also helps to break down geographical barriers and makes it easier for people to connect with one another.

What Are The Challenges Of Online Communication?

Online communication comes with its own set of challenges such as misinterpretation of messages, lack of non-verbal cues, security concerns, and the possibility of miscommunication due to technical issues.


  • "Digital Communications: From E-Mail to the Cyber Community" by JoAnne Yates
  • "The Handbook of Global Online Journalism" edited by Eugenia Siapera and Andreas Veglis
  • "Online Communication in Language Learning and Teaching" edited by Eva Lindgren and Sylvie Thou√ęsny
  • "Chatbots in Customer Service" by Markus Helfert
  • "Virtual Assistant Basics: An Introduction to Conversational AI" by Michael McTear, Zoraida Callejas, and David Griol.
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